Troubleshooting

plus symbol Enable Javascript

You may have reached this page because either you have disabled javascript in your browser or your browser does not support scripting.

  • To use most of the features on our site, you need to enable Javascript.
  • If your browser does not support Javascript, please switch to one that does (any recent major browser).
  • Supported browsers are Google Chrome, Safari, Firefox, IE11, and Edge.

plus symbol Internet Explorer

  1. In Internet Explorer, click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  2. On the Tools menu, click Internet Options, and then click the Security tab.
  3. Click the Internet zone.
  4. Click on the Custom level... button.
  5. Scroll down to the Scripting section (near the bottom of the list).
  6. In the Active Scripting section, click the radio button next to Enable to enable Javascript in your browser.
  7. Click Ok, and then Ok again to return to normal browsing.

Note: to allow scripting on this Web site only, and to leave scripting disabled in the Internet zone, add this Web site to the Trusted sites zone.

plus symbol Firefox

  1. Open a new tab in Firefox.
  2. In the address bar, type "about:config" (without quotes) and press Enter on your keyboard.
  3. If prompted, click on I accept the risk!
  4. In the search bar, type in javascript.enabled.
  5. If the Value column for the result, named javascript.enabled is marked False, right click on the row and click Toggle to enable javascript.
  6. Close the "about:config" tab to return to normal browsing.

Note: certain addons such as NoScript or AdBlockPlus may block Javascript. Either disable them, or add rephunter.net to the addon whitelist.

plus symbol Google Chrome

  1. In Chrome, click the Three-Vertical-Dot Menu button on the far right side of the toolbar at the top of the browser.
  2. Select Settings.
  3. Scroll to the bottom of the page and click on the "Advanced" section to expand it.
  4. Scroll to the bottom of the "Privacy and security" section and select Content settings.
  5. Click on the "Javascript" option.
  6. Click on the switch at the top of the page so that the top option on the left under the "Javascript" header reads "Allowed(recommended)"
  7. Close the Settings tab.

Note: certain addons such as NoScript or AdBlockPlus may block Javascript. Either disable them, or add rephunter.net to the addon whitelist.

plus symbol Safari

  1. Select Safari from the top menu.
  2. Choose Preferences.
  3. Choose Security.
  4. Select the checkbox next to Enable JavaScript.
  5. Refresh this page to make sure Javascript is working.
  6. Close the Preferences window.

plus symbol Clearing your Browser's Cache and Cookies

If a page you are viewing is displaying problems or behaving strangely, you may need to clear your browser's cache and cookies.

What are the browser's cache and cookies?

Cache: The browser cache is a location where files from the Internet are temporarily stored from places you have recently visited. By storing this information, pages that you visited will load much faster when you visit them again.

Cookies: A cookie is a small file on your computer that saves Internet settings. A cookie is what enables a site to "remember you", and to log you back in to your own account.

Step 1: If you are having troubles viewing a page, the first thing you should do is clear your browser's cache. That may correct problems with pages that you have changed since you last visited them. The only downside to clearing the cache is that pages may load a bit slower the next time you visit them.

Step 2: If you are still having problems after clearing the cache, you should next clear cookies. Because cookies are used to remember you on a website without having to log in each time you visit the site, you will need your login and password for every website. For this reason, some browser's allow you to clear only the cookies related to a specific site. We recommend that if you need to clear cookies to correct a problem with RepHunter, that you only clear the RepHunter cookies if your browser provides that feature. If not, then go ahead and clear all cookies.

Because clearing the cache and cookies are similar for most browsers, the instructions to clear each are presented together on this page.

Notes:

  • For all browsers it can several minutes for the cache to be cleared.

  • Removing cookies may also remove your saved settings at other websites. But it is sometimes necessary to correct issues.

plus symbol Internet Explorer 11

  1. In Internet Explorer, click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  2. Click Internet Options and choose the General tab.
  3. Click the Delete... button under the "Browsing History" section.
  4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
  5. Make sure you check the options Temporary Internet files and website files and Cookies and website data
  6. Other options below the above two are optional. You can clear these but you should not need to.
  7. Click the Delete button at the bottom of the Delete Browsing History window to finish clearing your Cache and Cookies
  8. Click the OK button to close the Internet Options window

plus symbol Microsoft Edge

  1. In Microsoft Edge, click on the Hub icon (three horizontal bars) in the top right corner of your browser.
  2. Click on the History icon (looks like a clock).
  3. Click on Clear all history.
  4. Check the options Cookies and saved website data and Cached data and files.
  5. Click the Clear button.

plus symbol Firefox

  1. In Firefox, click the Three-Line Menu button on the far right side of the toolbar at the top of the browser.
  2. Click on Options (on Windows) tab, or Preferences (on Mac) from the Menu that opens.
  3. Click on Privacy on the left-hand sidebar.
  4. Under the History section on this page, click on the phrase clear your recent history.
  5. Under Time Range to Clear, select Everything.
  6. Select the Details down arrow to reveal details.
  7. To clear the cache, select the Cache checkbox.
  8. To clear cookies, select the Cookies checkbox.
  9. Click Clear Now.
  10. Close the Options or Preferences tab to return to normal browsing

plus symbol Google Chrome

  1. In Chrome, click the Three-Vertical-Dot Menu button on the far right side of the toolbar at the top of the browser.
  2. Select Settings.
  3. Scroll to the bottom of the page and click on the "Advanced" section to expand it.
  4. Scroll to the bottom of the "Privacy and security" section and select Clear browsing data.
  5. In the dialog that appears, use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
  6. Select the checkboxes for the "Cached images and files" and "Cookies and other site data."
  7. Any other options on this page are optional, so feel free to clear anything else.
  8. Click Clear browsing data.
  9. Close the "Settings" tab to return to normal browsing

plus symbol Safari

  1. Click the Safari menu on the bar at the top of the screen.
  2. Select Preferences.
  3. Click Privacy.
  4. Click Manage Website Data...
  5. Click Remove All, and then "Remove Now" on the resulting popup. If you wish, you may remove only the data for rephunter.net to retain data for other websites.
  6. Click Done
  7. Close the Preferences window.

plus symbol Enable Cookies

The following describes how to enable cookies. Follow the instructions below for the browser version you are using.

  • A cookie is a small file on your computer that saves Internet settings. A cookie is what enables a site to "remember you", and allow you to login to your account. If cookies aren't enabled, you will not be able to use most of the features of our website, including creating a profile and logging in.
  • Note: if after enabling cookies this page still reports they are not enabled, you may need to take one or more of these additional steps:
    1. You may need to close your browser and reopen it.
    2. Certain firewall and content filtering programs may also block cookies. You may need to adjust these programs in addition to the instructions given here.

plus symbol Internet Explorer

  1. In Internet Explorer, click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  2. On the Tools menu, click Internet Options.
  3. Then click the Privacy tab.
  4. Click the Advanced button.
  5. Under First-party Cookies click Accept.
  6. Click "Ok", and then "Ok" again to return to normal browsing.

plus symbol Microsoft Edge

  1. In Microsoft Edge, click on the More button in the top right corner of the browser (looks like three dots in a horizontal line)
  2. Click Settings at the bottom of this menu.
  3. Scroll to the bottom of the Settings menu and click View Advanced Settings.
  4. Scroll down to the Cookies section and change the dropdown menu option to Don't block cookies.

plus symbol Firefox

  1. In Firefox, click the Three-Line Menu button on the far right side of the toolbar at the top of the browser.
  2. Click on Options (on Windows) tab, or Preferences (on Mac) from the Menu that opens.
  3. Click on Privacy on the left-hand sidebar
  4. Under History click on the dropdown next to Firefox will: and choose Use custom settings for history.
  5. Make sure Accept cookies from sites is checked.
  6. Make sure Accept third-party cookies is set to Always.
  7. Close the Options or Preferences tab to return to normal browsing

plus symbol Google Chrome

  1. In Chrome, click the Three-Vertical-Dot Menu button on the far right side of the toolbar at the top of the browser.
  2. Select Settings.
  3. Scroll to the bottom of the page and click on the Advanced section to expand it.
  4. Scroll to the bottom of the Privacy and security section and select Content settings.
  5. Click on the Cookies option.
  6. Click on the switch at the top of the page so that the top option on the left under the Cookies header reads Allow sites to save and read cookie data (recommended)
  7. Close the Settings tab.

plus symbol Safari

  1. Select Safari from the top menu.
  2. Choose Preferences.
  3. Choose Privacy.
  4. Select the checkbox next to Cookies and website data: marked Allow from websites I visit.
  5. Close the Preferences window.