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Clearing your Browser's Cache and Cookies


If a page you are viewing is showing problems, you may need to clear your browser's cache and cookies.

What is the browser's cache and cookies?

Cache. The browser cache is a location where files from the Internet are temporarily stored from places you have recently visited. By storing this information, pages that you visited will load much faster when you visit them again.

Cookies. A cookie is a small file on your computer that saves Internet settings. A cookie is what enables a site to "remember you", and to login to your own account.

First step. If you are having troubles viewing a page, the first thing you should do is clear your browser's cache. That may correct problems with pages that you have changed since you last visited them. The only downside to clearing the cache is that pages may load a bit slower.

Second step. If you are still having problem after clearing the cache, you should next clear cookies. Because cookies are used to remember you on a website without having to log in each time you visit the site, you will need your login and password for every website. For this reason, some browser's allow you to clear only the cookies related to a specific site. We recommend that if you need to clear cookies to correct a problem with RepHunter, that you only clear the RepHunter cookies if your browser provides that feature. If not, then go ahead and clear all cookies.

Because clearing the cache and cookies are similar for most browsers, the instructions to clear each are presented together on this page.

Notes:

  • For all browsers it can several minutes for the cache to be cleared.

  • Removing cookies may also remove your saved settings at other websites. But it is sometimes necessary to correct issues.

Internet Explorer - Finding your version
  1. Click Help.
  2. Click About Internet Explorer.
  3. If you don't see the Help menu, press Alt to show the menus.
Internet Explorer 9.x
  1. In Internet Explorer, click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  2. Click Internet Options and choose the General tab.
  3. Click the Delete... button under the "Browsing History" section.
  4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
  5. Make sure you check all options below "Preserve Favorites Website Data".
  6. Click the Delete button.
  7. Click OK to close window.
Internet Explorer 8.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. To clear the cache, select the checkbox next to "Temporary Internet Files."
  4. To clear cookies, select the checkbox next to Cookies.
  5. Click Delete.
  6. Click Ok when the clearing has finished.
Internet Explorer 7.x
  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. To clear the cache, click Delete files.
  4. To clear cookies, select the checkbox next to Cookies.
  5. Click Yes in the confirmation window.
  6. Click Close.
Internet Explorer 6.x
  1. In Internet Explorer, click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click Delete Files.
  5. Click Delete Cookies.
  6. Click OK in the confirmation window.
  7. Click OK to close the "Internet Options" window.
Firefox
  1. In Firefox, click the Tools menu.
  2. Select Clear Recent History.
  3. Under "Time Range to Clear," select Everything.
  4. Select the "Details" down arrow to reveal details.
  5. To clear the cache, select the "Cache" checkbox.
  6. To clear cookies, select the "Cookies" checkbox.
  7. Click Clear Now.
Google Chrome
  1. Click the wrench icon on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.
Safari 5 - clear the cache
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.
Safari 5 - clear cookies
  1. Click the Safari menu.
  2. Select Prefences.
  3. Click Privacy.
  4. Click Remove All Website Data, or Details to remove specific sites only.
  5. Click Remove Now.
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